Privacy policy - Fragonard

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Our Privacy
Policy

Fragonard is committed to protecting your privacy.

Our privacy policy sets out how and why we process your personal data and provides information about your rights.

Who is the data controller?

The data controller is Les Parfumeries Fragonard S.A.S., a simplified joint-stock company with share capital of 7,828,257 euros, a registered office at 20 boulevard Fragonard, 06130 Grasse, France and Grasse Trade Register number B 403 394 018.

Email: vieprivee@fragonard.mom

Telephone number: +33 (0) 4 93 36 44 65

The Data Processor is Fragonard VAD, a seller working on behalf of the Data Controller, Les Parfumeries Fragonard.

Fragonard ensures that its personal data processing is lawful, has a valid legal basis, and that data is kept for a reasonable time necessary for the purposes of its collection and in line with current legislation and limitation periods.

Which personal data do we process? Why? What is the legal basis? How long for?

Data type	Purposes	Legal basis	Maximum retention period
Title, first name, surname, email, telephone number, message	Process your request made via the contact page	Consent	As long as needed to respond to your request
Email	Send our newsletter	Consent	3 years from your subscription or your last contact/until you unsubscribe
Email, password, title, first name, surname, company, address, telephone number	Create a client account to track your orders, loyalty account , your messages, your saved baskets, your favorite items and details	Consent	3 years from your last login or your last contact/until you delete your account
First name, surname, address	Receive Fragonard samples and catalogues in the post if you tick the box marked "I want to receive Fragonard samples and catalogues in the post" or if you request it via the paper form	Consent	3 years from your last login or your last contact/until you delete your account / Until you unsubscribe
First name, surname, email	Receive Fragonard free offers and promotions by email if you tick the box marked "I want to receive Fragonard free offers and promotions by email" or if you request it via the paper form	Consent	3 years from your last login or your last contact/until you delete your account / Until you unsubscribe
First name, surname, telephone number	Receive Fragonard free offers and promotions by SMS if you tick the box marked "I want to receive Fragonard free offers and promotions by SMS" or if you request it via the paper form	Consent	3 years from your last login or your last contact/until you delete your account / Until you unsubscribe
Birthday, address, email, country of birth	Email or mail birthday offers	Consent	3 years from your last login or your last contact/until you delete your account / Until you unsubscribe
Birthday, address, email, country of birth	Country of birth is only needed for deliveries to Italy if you are not an Italian citizen.	Consent
Email, title, first name, surname, company, address, telephone number	Manage your order via the website	Contractual obligation	3 years from your last login or your last contact/until you delete your account
Email, title, first name, surname, company, address, telephone number, bank card details	Manage your order via the catalog	Contractual obligation	Time to process the order Bank details: will be deleted immediately after payment.
First name, surname, email, telephone number, company, address	Manage your visit/activity bookings	Contractual obligation	3 years from your last booking/involvement
First name, surname, postal address Data relating to the request and reply Copy of an identity document, only where required	Management of requests to access, correct, object and your other rights under the European Regulation	Legal obligation	The time necessary to process the request Copy of an identity document: deleted after the requester’s identity is verified
Email, title, first name, last name, company, postal address, telephone number, email address of the recipient of the gift card	Manage your gift card order	Contractual obligation	3 years from your last login or your last contact/until you delete your account Recipient's email address: Until the expiration of the gift card
Email address and first and last name of the recipient if the email address is nominative	Send the gift card to the recipient	Legitimate interest	Until the expiration of the gift card
Email, title, first name, last name, company, postal address, telephone number, order number	Manage after-sales service and implementation of legal guarantees on products	Legal obligation	5 years in archiving to comply with our obligation to guarantee hidden defects
Title, name, email address, order number, customer number	Collect your opinion regarding the smooth running of your order on the website https://www.fragonard.mom/en-int/	Legitimate interest	Time to email you after you place your order
All data you provide to us by contacting us on social networks and data visible by default on these platforms	Manage your requests on social networks	Legitimate interest	Time to process your request

Cookies

The website uses cookies. When you visit, utility cookies may be automatically installed on your browser to ensure the website works correctly.

Some cookies are necessary and must always be active to make sure our website works properly.

Other cookies (for personalisation, audience measurement, advertising, etc.) are only installed if you give your consent. If you do not accept these cookies, your browsing experience and the way in which we interact may be affected.

What is a cookie?

A cookie is a small text file placed on your computer, smartphone, tablet or other device when you visit a website.

The cookie helps us recognise your device the next time you visit our website. Other similar technologies such as pixel tags (transparent images placed on a web page or in an email that show the content has been displayed), web bugs (similar to pixel tags) and web storage are used in office software and on mobile devices. There are also technologies like mobile device identifiers and SDK integrations that help companies recognise your device when you return to an app or use a service differently.

Which cookies do we use on our websites?

We do not use cookies that store sensitive personal data.

To find out which cookies are used on our website and modify your preferences at any time, please use the "Cookie management" link at the bottom of any website page, or CLICK HERE.

Third-party cookies:

Cookies used by third parties are subject to their own privacy policies. These originate from third parties. One example is social network buttons.

Third-party cookies may be issued by third-party applications integrated into our website.

We may use third-party computer applications on our website/application that allow you to share content from our website with other people or share your findings or opinions about content on our website/application with other people. Examples include the "Share" and "Like" buttons issued by social networks such as Facebook, Twitter, LinkedIn, Instagram , Deezer, Spotify, Apple Podcast, YouTube, Tiktok and Pinterest.
Social networks providing such a button may identify you through it, even if you did not click the button when you used our website/application. This kind of button allows the associated social network to track how you browse our website if your social network account is activated on your device (open session) when you browse our website.
We have no control over the process used by social networks to collect information about how you browse our website or associated with the personal data they hold. Please check the individual social networks' privacy policies to find out how they use browsing information they collect via these buttons (e.g. for advertising purposes). These policies should allow you to make choices and exercise your rights by changing your account settings on each social network.

Privacy policy links:

Facebook: https://www.facebook.com/privacy/explanation
Twitter: https://twitter.com/en/privacy
Instagram: https://help.instagram.com/519522125107875
Pinterest: https://policy.pinterest.com/en-gb/privacy-policy-2016
LinkedIn : https://fr.linkedin.com/legal/privacy-policy
Deezer : https://www.deezer.com/legal/personal-datas
Spotify : https://www.spotify.com/ca-fr/legal/privacy-policy/
Apple Podcast : https://www.apple.com/ca/fr/legal/privacy/fr-ca/
YouTube : https://policies.google.com/privacy?hl=fr
Tiktok : https://www.tiktok.com/legal/page/eea/privacy-policy/fr

Do we carry out profiling using your personal data?

No, Fragonard does not automate decision-making, including profiling, using your personal data.

What are your rights and how can you exercise them?

Where processing is subject to your consent, you can withdraw this consent at any time without affecting the lawfulness of any processing undertaken previously. In line with the General Data Protection Regulation (EU) 2016/679 (GDPR) of 27 April 2016, you have the following rights:

Right of access: the right to be informed and request access to the personal data we process;
Right to rectification: the right to ask us to modify or update your personal data if it is incorrect or incomplete;
Right to erasure: the right to ask us to permanently delete your personal data;
Right to restriction of processing: the right to ask us to temporarily or permanently stop processing some or all of your personal data;
Right to object: the right to object to your personal data being processed at any time for personal reasons and the right to object to your personal data being processed for direct marketing purposes;
Right to data portability: the right to request a digital copy of your personal data and the right to transfer this data so it can be used by a third party;
Right to not be subject to automated decision-making: the right to not be subject to a decision based only on automated decision-making, including profiling, where the decision would have a legal effect on you or create a significant similar effect;
Right to decide what happens to your data when you die.

You can also submit a complaint to France's data protection authority, the CNIL: https://www.cnil.fr/en/home/.

To exercise your rights vis-à-vis Fragonard, write to 20 boulevard Fragonard, 06130 Grasse, France or email vieprivee@fragonard.mom. All requests sent in the post and by email must be signed, contain a photocopy of an ID document featuring your signature and state the address for the response. You will be sent a response within a month of us receiving your request.

Which security measures have we introduced to protect your personal data?

We are keenly aware how important it is to guarantee the confidentiality and integrity of your data. We have introduced appropriate technical and organisational security measures to protect your personal data against unauthorised use, loss and accidental destruction in whole or in part. If you have any questions about this, please write to 20 boulevard Fragonard, 06130 Grasse, France or email vieprivee@fragonard.mom

Who else can access your personal data?

We share personal data with our affiliated companies and other businesses or trusted persons who process it on our behalf (our logistics team, our transporters, our web agency, our mailing service and our customer review management tool), following our instructions and in line with current privacy regulations and any other appropriate security or privacy measures. The list of these companies is available on request.

Is your personal data transferred outside the European Union?

Your personal data may be transferred and processed by third parties outside the European Union, such as our affiliated companies. In this case, we ensure that the transfer happens in line with applicable law, particularly either that the recipient territory is subject to a European Commission adequacy decision, or that the recipient has approved the standard contractual clauses validated by the European Commission and/or that appropriate technical and organisational contractual provisions have been implemented.

Privacy policy update
Updated: 21/07/2025